Shipping Policy

SLC MART (Greatone Lifestyle LLP) promises "No Anxiety Shipping" for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates, and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority, however; actual delivery depends upon the availability of the product with the merchants, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support.

• 1. How do I track my order?

  You can check the status of your order from your SLC MART "My Account". We ensure timely communication about your order status via Email / SMS under the following conditions:

  • When your order is confirmed/processed/shipped/delivered
  • When your order shipment is delayed

• 2. How long does it take to deliver the product after it has been dispatched?

  It usually takes between 5 to 7 days to deliver the order after it has been dispatched. This varies depending upon your and the company's warehouse location.

  Once the order has been dispatched, we will notify you of the estimated delivery date on your registered contact details via Email / SMS along with the tracking number and courier/delivery partner details.

  In case the Company is unable to fulfill the order on time, the same will be canceled and your refund will be processed.

• 3. How much do you charge for shipping the products?

  The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at slcmart.com would include the product and courier charges.

  For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order.

• 4. My order is out for delivery, but has not reached?

  If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in the next 24 hours, kindly check with the courier company or contact us. We will follow up with the courier partner until your order is delivered.

• 5. What do I do if my product is delivered to the wrong address?

  In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact our customer care. We will follow up with the courier partner and notify you at the earliest possible.

• 6. Why is my order not delivered within the expected delivery date?

  There could be a delay depending upon your shipping address, merchant's location, courier services, and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there's no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team.

• 7. I am unable to track my shipment. What should I do?

  Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with our customer support team.

• 8. Can I change the shipping address?

  You can request a change of address until the order is packed and ready for shipment. You can track the status of your order with SLC MART 'My Account'.

  If the order is not yet ready for dispatch, you can request to change your shipping address with a support ticket from 'My Account'.

• 9. What if the courier is not providing home delivery?

  You can contact our Customer Support team and we will get in touch with the courier service providers to deliver your product.

• 10. “Out of Stock”

  Currently, the item is not available for sale.

• 11. What is RTO?

  'Return To Origin' or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons:

  • You were not available to receive the order.
  • Your location was out of the delivery area of the courier.
  • The payment was not ready with you at the time of delivery.
  • Your address was not traceable.
  • Hence, it is shipped back to the Merchant

• 12. What happens after an RTO is received by SLC MART?

  You can contact our Customer Support team and we will get in touch with the courier service providers to deliver your product.

  • If it is a Cash On Delivery Order, the product will be returned to the company warehouse.
  • If it is a Prepaid Order, we will refund the amount to your bank account.